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Life is on with Phonak

How can we help you and your patients?

At Phonak, we strive for excellence and go beyond the status quo of what everyone else is doing. Our four pillars of support for you and your practice include: Quality, Customer Experience, Expertise, and Innovation. We are committed to our partners and our patients to deliver the broadest portfolio of innovative hearing solutions that unlock a world of possibilities to ensure Life is On for everyone.

 
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Quality

Phonak supports a broad range of IP68-rated RICs, ITEs, and BTEs. Our technologies are developed and proven with over 10,000 hours of testing.
 

 

93% of consumers rated the sound quality better than a leading competitor device¹

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A woman on her phone at the store

Customer Experience

We are focused on listening to comments and suggestions from both providers and patients and making real-time improvements to our customers’ experience based on that feedback.

We are devoted to supporting your business needs by phone, email, and available 24/7 on the Phonak Store. Our Customer Support team is available how and when you need us to help with:

  • Order status
  • Placing new orders
  • Product information
  • Warranty inquiries
  • Loss and damage claims
  • Fitting and software support

...and much more.  

Hours of operation

To contact us, please call 1-800-777-7333.

Phonak Customer Support
Inner Circle
Lyric
Audiology Technical Support
Software Support

Monday - Thursday 8:00am - 8:00pm ET,
Friday 8:00am - 7:30pm ET

E-Customer Support
Production Customer Response (PCR)

Monday - Friday 9:00am - 7:00pm ET

Consumer Technical Support

Monday - Friday 9:00am - 5:30pm ET

Customer Support - Billing Support

Monday – Friday 8:00am – 5:30pm ET

School Desk

Monday - Friday 9:00am - 6:30pm ET

 
Patient Connectivity support

Do you have a non-urgent product question?

Need help with wireless features? Looking for guides and product instructions? Have software requests?

Get in touch with our Audiology Tech Support team by emailing audiologytechsupport@phonak.com.

 

 

Consumer Connectivity Support 

Our Customer Connectivity Support line connects patients to live, real-time, assistance to answer questions about Bluetooth® connectivity and app-related issues.

To speak to a live team member, you can reach us at 1-800-679-4871.

Monday - Friday 8:00 AM – 8:00 PM ET
Saturday, All US Holidays 9:00 AM – 6:00 PM ET

 

Environmental, Social, and Governance (ESG) principles

We believe environmental, social, and governance (ESG) principles are integral to the way we do business. We are committed to creating sustainable value and providing the best solutions to keep our planet and people intact. Our ESG goals are reflected in two of our recent customer experience improvements: introducing a recycled bag large enough to hold all products dispensed at a first fitting appointment and reducing product packaging without compromising quality or safety to our customers and end-users.

Recycled polyethylene terephthalate (rPET) bag 

This durable bag is made from post-consumed plastic bottles and perfect for multiple uses. When you’re finished using it, it is 100% curbside recyclable.

Improved TV Connector packaging

The new design and packaging weighs less, can be folded, is free of adhesive, and takes up 4 times less space.

20+ years of AI innnovation. 700 scans per second. Over 200 unique setting combinations

Expertise

We strive to support continued learning opportunities to support you in the current market. We’re here to meet you where you want to learn – in person, in your office, or online. All Phonak Learning courses are designed to cover relevant topics that will help you and your practice grow, be innovative, and remain competitive.

 
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Innovation

Phonak provides a broad portfolio of hearing instruments including made for universal connectivity, 24/7 extended wear devices, Roger, and Serenity Choice. Phonak technologies are designed to meet the needs and lifestyle of every patient.

A pioneer in AI-based machine learning for over 20 years

Autosense OS™ 6.0 takes ease of use to the next level by introducing more automatic functionality within Phonak Infinio products. AutoSense harnesses the power of machine learning to accurately identify and adjust to the patient's sound environments and provides exceptional sound quality from the first moment. At Phonak, we provide the best quality hearing aids and ecosystem to ensure that patients can enjoy the delight of hearing, at all times, without interruption. 

 

 

Every word matters. 2X more likely to understanding every word, from any direction (with Spheric Speech Clarity)*²

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A Phonak Representative will be in contact as soon as possible.


  

  

    
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Footnotes


*compared to without for moderate to moderately-severe hearing loss




1. Stewart, E., Adler, M., Seitz-Paquette, K., "Adapative Phonak Digital (APD) 3.0 is the preferred first fit compared to a leading competitor device". Phonak Field Study News in preparation expected August 2024

2. Wright, A., Kuehnel, V., Keller, M., Seitz-Paquette, K., Latzel, M. (2024). "Spheric Speech Clairty applies DNN signal processing to significantly improve speech understanding from any direction and reduce the listening effort." Phonak Field Study News retrieved from https://www.phonak.com/evidence