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Life is on with Phonak

How can we help you and your patients?

At Phonak, we strive for excellence and go beyond the status quo of what everyone else is doing. Our four pillars of support for you and your practice include: Quality, Customer Experience, Expertise, and Innovation. We are committed to our partners and our patients to deliver the broadest portfolio of innovative hearing solutions that unlock a world of possibilities to ensure Life is On for everyone.

 
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Quality

Phonak supports a broad range of IP68-rated RICs, ITEs, and BTEs. Our technologies are developed and proven with over 10,000 hours of testing.
 

 

93% of consumers rated the sound quality better than a leading competitor device¹

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A woman on her phone at the store

Customer Experience

We are devoted to supporting your business needs by phone, email, and 24/7 availability of the Phonak Store. We have expanded and strengthened our Customer Support team to ensure we’re available how and when you need us to help with:

  • Order status
  • Placing new orders
  • Product information
  • Warranty inquiries
  • Loss and damage claims
  • Fitting and software support

...and much more.  

Hours of operation

To contact us, please call 1-800-777-7333.

Phonak Customer Support
Inner Circle
Lyric
Audiology Technical Support
Software Support

Monday - Thursday 8:00am - 8:00pm ET,
Friday 8:00am - 7:30pm ET

E-Customer Support
Production Customer Response (PCR)

Monday - Friday 9:00am - 7:00pm ET

Consumer Technical Support

Monday - Friday 9:00am - 5:30pm ET

Customer Support - Billing Support

Monday – Friday 8:00am – 5:30pm ET

School Desk

Monday - Friday 9:00am - 6:30pm ET

Holiday Hours

All hours in EST

Thanksgiving 11/28/24

Consumer Connectivity Support — 9:00am - 6:00pm

Black Friday 11/29/24

Audiology Tech Support — 8:30am - 5:00pm

Consumer Connectivity Support —  9:00am - 6:00pm

Customer Support — 8:30am - 5:00pm

Government Services — 8:30am - 5:00pm

Production Customer Response (PCR) — 8:30am - 5:00pm

Christmas Eve 12/24/24

Audiology Tech Support — 8:30am - 5:00pm

Consumer Connectivity Support — 9:00am - 6:00pm

Customer Support — 8:30am - 5:00pm

Government Services — 8:30am - 5:00pm

Production Customer Response (PCR) — 8:30am - 5:00pm

Christmas Day 12/25/24

Consumer Connectivity Support — 9:00am - 6:00pm

New Years Day 1/1/25

Consumer Connectivity Support — 9:00am - 6:00pm

We are focused on listening to feedback and making improvements to our customers’ experience. Other examples of recent updates include the reintroduction of CeruStop wax protection and sustainable packaging improvements to provide a more streamlined unboxing experience.

Do you have a non-urgent product question? Need help with wireless features? Looking for guides and product instructions? Have software requests?

Get in touch with our Audiology Tech Support team by emailing audiologytechsupport@phonak.com.

 
Patient Connectivity support

World's Most Sustainable Companies of 2024

Voted #18 by TIME and Statista

At Phonak we believe environmental, social, and governance (ESG) principles are integral to the way we do business. We are committed to creating sustainable value and providing the best solutions to keep our planet and people intact. 

Look for new bag options coming soon! We are elevating packaging and moving towards bags that are made from 100% PET recyclable material.

20+ years of AI innnovation. 700 scans per second. Over 200 unique setting combinations

Expertise

We strive to support continued learning opportunities to support you in the current market. We’re here to meet you where you want to learn – in person, in your office, or online. All Phonak Learning courses are designed to cover relevant topics that will help you and your practice grow, be innovative, and remain competitive.

 
Group hiking

Innovation

Phonak provides a broad portfolio of hearing instruments including made for universal connectivity, 24/7 extended wear devices, Roger, and Serenity Choice. Phonak technologies are designed to meet the needs and lifestyle of every patient.

A pioneer in AI-based machine learning for over 20 years

Autosense OS™ 6.0 takes ease of use to the next level by introducing more automatic functionality within Phonak Infinio products. AutoSense harnesses the power of machine learning to accurately identify and adjust to the patient's sound environments and provides exceptional sound quality from the first moment. At Phonak, we provide the best quality hearing aids and ecosystem to ensure that patients can enjoy the delight of hearing, at all times, without interruption. 

 

 

Every word matters. 2X more likely to understanding every word, from any direction (with Spheric Speech Clarity)*²

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Thank you for your inquiry

A Phonak Representative will be in contact as soon as possible.


  

  

    
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Footnotes


*compared to without for moderate to moderately-severe hearing loss




1. Stewart, E., Adler, M., Seitz-Paquette, K., "Adapative Phonak Digital (APD) 3.0 is the preferred first fit compared to a leading competitor device". Phonak Field Study News in preparation expected August 2024

2. Wright, A., Kuehnel, V., Keller, M., Seitz-Paquette, K., Latzel, M. (2024). "Spheric Speech Clairty applies DNN signal processing to significantly improve speech understanding from any direction and reduce the listening effort." Phonak Field Study News retrieved from https://www.phonak.com/evidence