Sonova USA believes the best treatment plan for individuals with hearing loss is delivered through licensed hearing care professionals. Sonova USA reserves the right to deny the supply of hearing instruments to any party that omits the involvement of licensed professionals.
As an essential component to the highest patient satisfaction with hearing technology, the licensed professional provides patients counseling, technology selection, professional fitting and verification of operation and benefit of our technology. Hearing instruments sold via the internet, catalog or mail order without the involvement of a licensed professional may provide suboptimal benefit.
Fitting of Sonova USA products without face-to-face consultation (or a telehealth consultation provided in accordance with applicable state and federal law) with a licensed medical professional, audiologist or fitter shall void the Original Manufacturer’s Warranties unless authorized in writing by Sonova USA.