Professional Login-Order Online!
Order products online to receive enhanced service and support instantly. Easily share evidence and literature with your
Personalized hearing
myPhonak App
Highly rated by thousands of consumers! Packed with value-added features and unique personalization options, myPhonak is a free, easy-to-use smartphone app that empowers you to take control of your hearing, promotes well-being, and fits seamlessly into your lifestyle.
- NEW Find my hearing aids for all compatible Infinio and Lumity devices
- NEW Enhanced usability core features (volume adjustment, mute/unmute and program change) especially for new users
- NEW Widget for quick access to most popular features
- NEW Over-the-air firmware updates to maintain optimal performance.
- Connects remotely to your hearing care professional
- Optional Dark Mode available in the app for those who prefer a darker theme
Infinio and myPhonak
With the launch of new Phonak Infinio platform, myPhonak supports all Infinio hearing instruments with Bluetooth® with some new features.:
- Access remaining usage time estimates for each manual program
- Adjust the strength of deep neural network-based noise reduction and the width of beamformer for Audéo Sphere Infinio hearing aids.
- New “Find my Hearing Aids” feature to locate lost devices.
81%
of hearing care professionals rate the new ‘Find My Hearing Aid’ feature in myPhonak as highly valuable for their clients.*
75%
of Phonak Infinio wearers enjoy using the myPhonak app to personalize their listening experience.**
Easier to use than ever: the new myPhonak app
Introducing the new and improved myPhonak app, designed with ease of use in mind aiming to deliver best user experience for everyone. We strongly believe that our apps shall be easy to use and be inclusive by design for everyone, regardless if you are a new or experienced user.
We’ve made basic adjustments even more accessible for everyone. Now, you can easily find the features you need, thanks to better discoverability and clear, practical instructions at every step. Whether it’s deeper customization or quick adjustments, it’s all at your fingertips.
The app also offers a new program selection option, accessible with just a tap. Each button now comes with clear labels, ensuring you always know exactly what each feature on the home screen does. Enjoy a seamless experience with the myPhonak app, built to make your hearing journey intuitive and personalized.
Personalization at your fingertips
The most popular myPhonak features are now accessible directly to your home screen. With the myPhonak widgets², you can easily check and make adjustments to:
- Connection status, active program and battery state of charge (iOS users only)
- Volume, active program and mute (Android users only)
Download the app to create an account
Create a myPhonak account to benefit from:
- Wearing time, steps and heart rate tracking3
- A secure account to store your health data
- Two-Factor Authentication
Find my hearing aids
Never lose track of your hearing aids again. Our smart hearing aids record their last known connection point, giving you an exact starting location to find them. As you move closer to your activated hearing aids, real-time guidance helps you pinpoint their exact location, ensuring quick and easy recovery. Enjoy peace of mind, knowing that your hearing aids are always just a few steps away. Available with Phonak Infinio and Phonak Infinio Sphere devices.
Get remote fittings at your convenience
Find comfort in knowing that you can connect with your hearing care professional for additional support—by appointment whenever you need it. Features include:
- Convenient remote video appointments
- Real-time hearing aid adjustments in any environment
- Remote hearing tests through AudiogramDirect
Download the app now
Check also
Connectivity and compatibility
myPhonak can be used on Bluetooth® enabled smartphones and with compatible hearing aids that have Bluetooth connectivity. Check with your hearing care professional about using the Remote Support feature, which is available in most, but not all, countries.
Smartphones
myPhonak can be used on Apple iPhones with iOS® Version 15 or newer, or Google Mobile Services certified Android™ devices supporting Bluetooth 4.2 and Android OS 8.0 or newer.
Hearing Aids
The app can be used with the following Phonak hearing aids:
And Audéo M, Audéo B-Direct6
Downloads and instructions
- myPhonak User Guide
- myPhonak brochure
- Privacy Note
MyPhonak App
Frequently asked questions
The hearing aids are set up and fitted to your unique hearing needs by a hearing care professional. Remote Control in the myPhonak app allows for simple and advanced sound modifications such as volume control, control of special features, and customized programs for unique listening situations, based on the fitting done by your hearing care professional.
Our video for more information on how to use remote control and advanced settings.
- Open the myPhonak app and make sure their hearing aids are on and are connected to the app
- Click on [Support] > [Start a session] > [Start Remote Support] > [Join waiting room]
- Accept the incoming call
With Remote Control you can make simple and advanced sound modifications and update an existing program or save your changes as a new program. Contact your hearing care professional to discuss whether changes you've done can be saved into your automatic programs to minimize additional fine-tuning needs during the day.
You can set (optional) motivational goals with all Lumity and Paradise rechargeable hearing aids. With the latest myPhonak app, you can set goals and view the average wearing time of the hearing aids in different sound environments - Calm situations, Noisy situations, Music and Streaming - which can help them to acclimatize in a variety of different listening situations. Additionally, goals for steps can be set. Setting goals for wearing time and steps could motivate you to increase your hearing aid usage and activity.
Footnotes
*Sonova proprietary research (2025). Project ID #4736, n=85. Please contact marketinsight@phonak.com if you are interested in further information
**Sonova proprietary research (2025). Project ID #4736, n=291. Please contact marketinsight@phonak.com if you are interested in further information
1 Available for myPhonak account holders only
2 Widget functions differ on iOS® and Android®
3 Available on Audéo Fit only
4 Available on Paradise rechargeable, Audeo Fit and Lumity devices
5 Available on Audeo Fit and Lumity devices
6 Advanced Remote Control and Remote Support not available
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
App Store badge is a trademark of Apple Inc., registered in the U.S. and other countries.
Android, Google Play and the Google Play logo are trademarks of Google LLC.
IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
