myPhonak App - Unable to Forget Hearing Aids Due to Missing Bluetooth LE Connection
When attempting to remove (forget) hearing aids from the myPhonak app, users may encounter an issue where the process stalls and the loading wheel spins indefinitely. This usually occurs when the Bluetooth Low Energy (LE) connection is not available.
The myPhonak app relies on the Bluetooth LE connection to properly remove the hearing aids from the paired device list. If this connection is missing or has been interrupted, the app cannot complete the "Forget Device" action.
Solution:
- Uninstall the myPhonak app from your smartphone.
- Reinstall the myPhonak app from the official app store (Google Play or Apple App Store).
- Launch the app and begin a new pairing process with your hearing aids.
Additional tips would be to make sure Bluetooth is enabled on your smartphone before starting the pairing process. Also, ensure that your hearing aids are turned on and in pairing mode.
