eAudiology doesn’t replace your skills as a practitioner, but instead adds to your clinic’s diagnostic audiology offerings and creates more time, flexibility, and availability for patients.
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eAudiology Tools
Phonak’s cutting edge eAudiology tools offer your clients remote hearing care services that modernise the patient care experience.
- Clients can still get hearing care support even if they can’t come in for an appointment
- Created by experts in the field to assist hearing care professionals
- Remote support allows you to connect with your clients and make adjustments in real-time

What eAudiology can do for you
eAudiology can help improve the way you offer treatment for patients by expanding your service portfolio.
Expand your offerings
Flexibility for patients
Using apps and software, you can perform remote fittings, conduct hearing tests, and make device adjustments all in real time from your computer.

Download the Remote Support Quick Start package
Phonak has the tools to help you offer Remote Support to your clients. Our Quick Start Package bundles essential resources to walk you through the initial steps:

Helpful digital audiology tools
These useful fitting and hearing screening tools will help you make the most of eAudiology in your practice.
Hearing screener
Integrate this customisable online hearing test into your website or marketing materials to encourage new patients to do an initial hearing test remotely with your clinic. It also helps provide a more helpful online experience for those exploring potential solutions to hearing loss.
myPhonak App
Stay connected with your clients and remotely provide them an efficient and effective service in real-time with this free, easy-to-use smartphone app.
Target fitting software
With Phonak Target’s innovative software, you can ensure that clients not only get a more satisfying hearing aid fitting experience, but also benefit from the technology’s impact on their hearing and overall well-being.
For your patients
eAudiology gives your patients access to care even if they live far from clinic. This offers your patients added convenience that can accommodate their busy schedules.
- Give clients who live far away more access to care
- Conveniently accommodate their busy schedules
- Make hearing aid adjustments in real time
For your practice
Providing remote care can be as effective as in-person appointments, and it offers a way to appeal to a larger group of potential patients, while increasing satisfaction of your current patients.
For yourself
eAudiology not only gives your patients flexibility, but it also gives you added flexibility in scheduling as well. And, as a growing field and new technology, it shows your patients that you too are growing professionally, as you adapt to how you can provide more efficient services to them.
- Enjoy more flexibility in your schedule
- Experience professional growth through a new way of providing care
Hear from your peers
Hear from other Hearing Care Providers who have found success implementing eAudiology into their practice.
What does eAud means to you
Experience incorporatin eaudiology to practice
Considerations for setting up eAud
Align audiology with FCC
Advice to HCPs 4 implementing eAud
Blended approach

eAudiology can appeal to many
eAudiology is a great option for certain patients who may prefer virtual care for a variety of reasons.
Digitally savvy patients
These patients are early adopters of technology and would likely be enthusiastic users of Remote Support, especially if these clients have busy schedules and would enjoy follow-up appointments and adjustments virtually.
Complicated logistics
Patients who have a tough commute to your office or who need ad-hoc appointments can easily schedule appointments with your office regardless of their other obligations.
Expanded coverage
To expand coverage to meet community needs, you can provide care remotely to patients in their home, or to patients visiting your remote clinical location with clinic support staff assisting. Support staff can care for patient needs and set up technology when a full-time Audiologist can't be in the office in-person.
Some additional candidates for Remote Audiology Support:
- Patients with frequent hospitalisations who may need hearing aid support in new environments
- Frequent travellers
- Clients who have family members who would like to and can facilitate a Remote Support appointment
- Those who prefer in-person but would like Remote Support seasonally
- Teens who may be ready to take more ownership of their hearing aid appointment
- Digital natives who desire the option for a Remote Support visit
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Footnotes
1. Source for comment that rs visits are shorter (10 min on average) Dyre, L. (2022) Sonova Nephele Data Mart 2021. (internal Sonova data)
2. Muñoz, K., Nagaraj, N. K., & Nichols, N. (2021). Applied tele-audiology research in clinical practice during the past decade: a scoping review. International journal of audiology, 60(sup1), S4-S12. https://doi.org/10.1080/14992027.2020.1817994