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Support
At Phonak, we're here to support you however we can, but if you're not finding what you’re looking for, please feel free to contact a Phonak Support Representative.
It’s important to never try to fix your device at home—leave the repairs to the experts. These devices are very sensitive, so screwdrivers, oil, and at-home repair attempts will likely cause irreparable damage.
How can we help?
Here are some quick solutions for common device issues.
Compatibility
Check smartphone compatibility and learn how to sync hearing aids to mobile, Bluetooth® enabled devices.
Device Setup
Follow step-by-step instructions to start using your new device or learn how to fit hearing aids to your patients.
Maintenance
Reduce the number of repairs with these best practices.
Troubleshooting
Learn how to solve and fix the most common device challenges.
Support
Frequently asked questions
If your hearing aid doesn’t appear to turn on and you’ve tried changing the battery, or if the sound from your hearing aid is distorted, muffled, or intermittent, then hearing aid repairs might be needed.
Every clinic has its own prices. Sometimes the cost of the repair is even included in the package when you initially bought your hearing aid. Since every situation is different, it’s best to check with your HCP to find out.
- Go to your iPhone home screen and tap on the “Settings” icon.
- In the settings menu, tap on the “Bluetooth®” icon.
- Tap on the slider to turn Bluetooth “on”.
- First open for 5 seconds and then close the battery doors or switch the hearing aids off and on again if you have a rechargeable Phonak hearing aid.
- After several seconds, the name of your Phonak hearing aids will appear on the iPhone screen.
- Select the hearing aid from Bluetooth enabled devices list.
- A beep from the hearing aid confirms successful pairing.
Your iPhone is now connected to the Phonak hearing aids.
Resources and downloads
Still looking for answers?
- Help Center
- Contact Customer Support
