Contact us

For technical or troubleshooting inquiries, our Support Pages offer answers to common inquiries through FAQs, How-to videos, and User Guides. If these resources don't resolve your issue, please contact our Technical Support Team via the form below. Please fill in the following form with as much detail as possible, including the hearing aid model or product you need assistance with. If your issue is Bluetooth-related please provide your phone model and operating system.

Please note that Technical Support Team cannot assist with adjustments to hearing aid internal settings, fitting-specific questions, physically damaged or lost products, or product pricing inquiries. Additionally, we do not make product recommendations; these should be determined by your Hearing Care Professional (HCP) based on your individual hearing loss. You can find your nearest HCP here: Find a Hearing Care Specialist | Phonak.

Address

Sonova Australia Pty Ltd
12 Inglewood Place
Norwest, NSW, 2153