At Phonak, we're here to support you however we can, but if you're not finding what you’re looking for, please feel free to contact a Phonak Support Representative. It’s important to never try to fix your device at home—leave the repairs to the experts. These devices are very sensitive, so screwdrivers, oil, and at-home repair attempts will likely cause irreparable damage.
If your hearing aid doesn’t appear to turn on and you’ve tried changing the battery, or if the sound from your hearing aid is distorted, muffled, or intermittent, then hearing aid repairs might be needed.
Every clinic has its own prices. Sometimes the cost of the repair is even included in the package when you initially bought your hearing aid. Since every situation is different, it’s best to check with your HCP to find out.
Your iPhone is now connected to the Phonak hearing aids.
1. Tap on “Pair device” to start pairing.
2. Turn on Bluetooth® to allow myPhonak to connect to your devices.
3. For the initial setup of the app Location Services must be enabled on the smartphone.
4. Restart the hearing aids to enable the Bluetooth pairing mode:
5. Tap on “Continue” to start pairing process. App will be searching for devices.
6. “Device found” will appear on the app screen. Select your hearing aid. It can take some time for the hearing aid to connect.
7. Bluetooth pairing request for each hearing aid will appear on the phone screen. Tap “Pair”.
8. Hearing aids are now successfully paired to the app. Tap “Continue” to complete the process or select “Optional settings” to see how to enable hearing aid controls for phone calls and streaming.
1. Tap on “Pair device” to start pairing.
2. Turn on Bluetooth® to allow myPhonak to connect to the devices.
3. Restart the hearing aids to enable the Bluetooth pairing mode:
4. Tap on “Continue” to start pairing process. App will be searching for devices.
5. “Device found” will appear on the app screen. Select your hearing aid. It can take some time for the hearing aid to connect.
6. Bluetooth pairing request for each hearing aid will appear on the phone screen. Tap “Pair”.
7. Hearing aids are now successfully paired to the app. Tap “Continue” to complete the process or select “Optional settings” to see how to enable hearing aid controls for phone calls and streaming.