myPhonak
Login to your profile, up-to-date information surrounding your hearing needs
Personalized hearing
myPhonak App
Highly rated by thousands of consumers! Packed with value-added features and unique personalization options, myPhonak is a free, easy-to-use smartphone app that empowers you to take control of your hearing, promotes well-being, and fits seamlessly into your lifestyle.
- NEW Find my hearing aids for all compatible Infinio devices
- NEW CROS mute and balance adjustments for all compatible CROS systems
- NEW Optional Two-Factor Authentication1
- NEW Widget for quick access to most popular features
- Captures health data and monitors your hearing aid usage
- Connects remotely to your hearing care professional
- Optional Dark Mode available in the app for those who prefer a darker theme
Infinio and myPhonak
With the launch of new Phonak Infinio platform, myPhonak supports all Infinio hearing instruments with Bluetooth® with some new features.:
- Access remaining usage time estimates for each manual program
- Adjust the strength of deep neural network-based noise reduction and the width of beamformer for Audéo Sphere Infinio hearing aids.
- New “Find my Hearing Aids” feature to locate lost devices.
Improved ease of use and security
Introducing additional functionalities to make your hearing experience more seamless and secure than ever before.
State-of-the-art security
myPhonak account holders now have access to an additional, optional layer of security with Two-Factor Authentication1. In addition to entering a password to log in, Two-Factor Authentication requires users to enter a code that is sent to their registered email address or mobile number.
This optional layer of security can be set up in three easy steps:
- Sign on to myPhonak account
- Choose the other verification method: email or phone
- Enter the verification code received
Personalization at your fingertips
The most popular myPhonak features are now accessible directly to your home screen. With the myPhonak widgets², you can easily check and make adjustments to:
- Connection status, active program and battery state of charge (iOS users only)
- Volume, active program and mute (Android users only)
Download the app to create an account
Create a myPhonak account to benefit from:
- Wearing time, steps and heart rate tracking3
- A secure account to store your health data
- Two-Factor Authentication
Feel empowered in your health and well-being
A variety of health-tracking features keep you motivated to reach your hearing health and well-being goals, with additional features like:
- Comprehensive snapshot of your health data
- Functions such as Steps4, Activity Levels4, Heart Rate Tracking3, and Distance Walked and Ran4
- Optional goal-setting for Steps4 and Wearing Time in different sound environments
Get remote fittings at your convenience
Find comfort in knowing that you can connect with your hearing care professional for additional support—by appointment whenever you need it. Features include:
- Convenient remote video appointments
- Real-time hearing aid adjustments in any environment
- Remote hearing tests through AudiogramDirect
Download the app now
Check also
Connectivity and compatibility
myPhonak can be used on Bluetooth® enabled smartphones and with compatible hearing aids that have Bluetooth connectivity. Check with your hearing care professional about using the Remote Support feature, which is available in most, but not all, countries.
Smartphones
myPhonak can be used on Apple iPhones with iOS® Version 15 or newer, or Google Mobile Services certified Android™ devices supporting Bluetooth 4.2 and Android OS 8.0 or newer.
Hearing Aids
The app can be used with the following Phonak hearing aids:
And Audéo M, Audéo B-Direct6
Downloads and instructions
MyPhonak App
Frequently asked questions
The hearing aids are set up and fitted to your unique hearing needs by a hearing care professional. Remote Control in the myPhonak app allows for simple and advanced sound modifications such as volume control, control of special features, and customized programs for unique listening situations, based on the fitting done by your hearing care professional.
Our video for more information on how to use remote control and advanced settings.
- Open the myPhonak app and make sure their hearing aids are on and are connected to the app
- Click on [Support] > [Start a session] > [Start Remote Support] > [Join waiting room]
- Accept the incoming call
With Remote Control you can make simple and advanced sound modifications and update an existing program or save your changes as a new program. Contact your hearing care professional to discuss whether changes you've done can be saved into your automatic programs to minimize additional fine-tuning needs during the day.
You can set (optional) motivational goals with all Lumity and Paradise rechargeable hearing aids. With the latest myPhonak app, you can set goals and view the average wearing time of the hearing aids in different sound environments - Calm situations, Noisy situations, Music and Streaming - which can help them to acclimatize in a variety of different listening situations. Additionally, goals for steps can be set. Setting goals for wearing time and steps could motivate you to increase your hearing aid usage and activity.
How to use Health Section Audéo Fit
Footnotes
1 Available for myPhonak account holders only
2 Widget functions differ on iOS® and Android®
3 Available on Audéo Fit only
4 Available on Paradise rechargeable, Audeo Fit and Lumity devices
5 Available on Audeo Fit and Lumity devices
6 Advanced Remote Control and Remote Support not available
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